Refund Policy
Credit restoration for failed tasks and requests about purchases.
Last updated: 2026-11-05
Failed generations
Confirmed failed or moderation-blocked generation jobs return the original reserved credits once. Uncertain submissions require reconciliation so a task is neither generated twice nor refunded twice. Result-download errors retry saving the same result.
Purchase refund requests
Contact support promptly with your account email and order ID if you made a duplicate purchase, did not receive paid credits, or have another billing problem. Unused-credit purchase refunds are reviewed individually under applicable law and the payment provider's terms. Used credits and completed outputs are generally non-refundable except where legally required. Restored generation credits are not an automatic cash refund.
Processing
Approved purchase refunds go through the original payment method. Processing times depend on Dodo Payments and your bank. Refunded or disputed credits may be removed to prevent double use.
Questions or requests: support@firsttimeinafancycafeai.video. Include your account email and relevant task or order ID; never send a password or full card number.